SHIPPING POLICY

Maison Hoyos is committed to delivering your orders as quickly as possible, anywhere in the world.

CARRIER

All our orders are shipped with DHL Express, guaranteeing real time tracking and secure international delivery.

DELIVERY TIMES

The estimated delivery time is 10 to 15 business days from confirmation of your order and payment.

These times are given as an indication. Maison Hoyos cannot be held responsible for delays caused by the carrier, customs services or any event of force majeure.

DELIVERY AREAS

Maison Hoyos delivers worldwide.

SHIPPING COSTS

Shipping is complimentary on all our pieces, in France and internationally. No shipping fee will be charged at checkout.

ORDER TRACKING

As soon as your order ships, you will receive your DHL tracking number by email, so you can follow your parcel in real time on dhl.com.

CUSTOMS DUTIES & TAXES

For deliveries outside the European Union, customs duties and local taxes may be applied by the destination country. These charges are payable entirely by the Customer and are not included in the sale price or the shipping costs.

We recommend checking with the customs authorities of your country before placing an order.

DELIVERY ISSUES

If a parcel arrives damaged, is missing or lost, please contact us immediately at contact@maisonhoyos.com, quoting your order number.

Shipping Policy